Featured Keynotes

The Power of ​Engagement

Customer Centricity;

Disruption Required

COOLture in a

FUNvironment

Conference that navigates the Emotional ​Intelligence context in every human dimension to ​evolve people into their best possible version, ​bridge between personal integrity into a ​professional environment evolving employees into ​allies, colleges into coaches, customers into family, ​and at the end… making profit and grow in every ​direction.

Contents…

• The purpose and vision
  
• The humble recognition of the gap
  
• The Emotional Intelligence framework
  
• The path of transformation
  
• The allies and family as a reason to happiness
  
• Leading success
  

Conference designed to provoke a transformational ​growth mindset to master the Customer Centricity ​fundament, make the right questions to understand ​your clients perspective and inspire your team to ​engage most effectively.

To make a deal, the customer has to believe,

To make a customer believe, there needs to be ​trust.

Contents…

• The customer service paradigm
  
• Evolution… our new landscape / Megatrends
  
• The real market threat
  
• Importance of Story Telling to build Trust
• The magic of Customer Experience
  
• The 4 Principles of maturity, gap assessment ​and action planning
  

Conference designed to unfold the multi-dimensional ​ecosystem of a workplace, its leaders, the ambiance, ​the company values, and its employees.

To become the best in business, its essential to employ ​the best people. But how do you attract and retain ​them?

The only way is to enable happiness, we all want to ​work in a cool place and grow through fun and ​learning.

Contents…

• The organization culture ecosystem components
  
• Syntonizing Company and People values and vision
• Bridging the gap between the need and the have ​through emotional Intelligence
• Learning in fun is learning on stone
• Unstoppable team through the power of happiness